February 2020
Business Start-Up: Finance
What to expect from this event The workshop will look at: managing a profit and loss account producing a cashflow statement working capital the different sources of finance the different legal structures of a business There will also be information on additional services from Business Gateway and details of other workshops which may be appropriate for you. Click here to book your place
Find out more »March 2020
Blogging for Customer Engagement
What to expect from this event If you don't have a strategy that includes a business blog you are missing out. Blogging, used correctly is a great way of bringing potential new customers to your website and a way of engaging with customers. Come along and find out how to boost your customer reach using a business blog, find out top tips as well as information about how to ensure your blog is read by your target audiences and how…
Find out more »Profitable Customer Service
What to expect from this event In this workshop you will: appraise the role of customer service in yielding competitive advantage improve your own customer service understand the role of technology in managing and delivering customer service understand the role of social media in managing reputation share models of best practice in delivering customer service consider an action plan for the integration of a customer focussed culture learn about legislation, standards and codes of practice that affect the delivery of…
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