What to expect from this event In this workshop you will: Appraise the role of customer service in yielding competitive advantage Improve your own customer service Understand the role of technology in managing and delivering customer service Understand the role of social media in managing reputation Share models of best practice in delivering customer service Consider an action plan for the integration of a customer focussed culture Learn about legislation, standards and codes of practice that affect the delivery of…

What to expect from this event This workshop will: explain what makes a good website enable constructive criticism of your current website help you set measurable and achievable goals for your site assist you in preparing a detailed plan for a new or revised website prepare you to work with suppliers to create an effective site By the end of the workshop you will have the knowledge necessary to improve your site and increase visitor numbers. Click here to book…

What to expect from this event Social Media offers businesses a way of reaching, engaging and interacting with your customers. From driving sales, boosting your brand awareness and even conducting Marketing Research, this workshop will outline how new businesses of all sizes can utilise Social Media effectively. This session will cover: Choosing the right social media platform(s) for your business How to use Social to increase awareness of your brand, as well as to strengthen your brand associations How to…

What to expect from this event The workshop will look at: The role of marketing in your business Identifying your target customers Identifying the strengths and weaknesses of your competitors Market research There will also be information on additional services from Business Gateway and details of other workshops which may be appropriate for you. Click here to book your place

What to expect from this event This workshop aims to explain what Making Tax Digital requires of clients and the purpose of changes to the UK tax system. The workshop explains the new legislation in regard to keeping financial records and reporting to HMRC and will provide guidance on how businesses can become Making Tax Digital compliant. The workshop will also outline the digital options available to businesses. Key Learning Outcomes: Awareness of Making Tax Digital and requirements for compliance…

What to expect from this event Move from beinga beginner to knowing enough to gain commercial benefit from the use of Pinterest and Instagram. Learn which type of audience you can reach via each platform and the factors and analytics such as cost and timing of posting images and how that can maximise impact. Discover the basic ‘does and don’ts’ of taking your own pictures, processing them and uploading them onto digital platforms. See some real life examples of posts…

What to expect from this event Business Gateway is delivering a great free workshop aimed at helping you learn the process of setting up and selling products through some of the major online channels, Amazon, Etsy and Ebay. This event will cover: Key information on why using these marketplaces will aid sales The process in setting up online through these platforms Information on the rules and policies of these online marketplaces Best practice in managing sales enquiries through to posting and the importance…

What to expect from this event The workshop will look at: Creating a description for your business The business planning process Efficient ways of obtaining skills and resources Presenting your business plan There will also be information on additional services from Business Gateway and details of other workshops which may be appropriate for you. Click here to book your place

What to expect from this event The workshop will look at: managing a profit and loss account producing a cashflow statement working capital the different sources of finance the different legal structures of a business There will also be information on additional services from Business Gateway and details of other workshops which may be appropriate for you. Click here to book your place