Profitable Customer Service
May 16 @ 9:30 am - 12:30 pm
This workshop aims to help you deliver a competitive and profitable service through recognising the importance of customer service in attracting and retaining customers.
In this workshop you will:
- appraise the role of customer service in yielding competitive advantage
- improve your own customer service
- understand the role of technology in managing and delivering customer service
- understand the role of social media in managing reputation
- share models of best practice in delivering customer service
- consider an action plan for the integration of a customer focussed culture
- learn about legislation, standards and codes of practice that affect the delivery of products and services
By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.