Business Incubator and retail academy in Paisley, Scotland

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Profitable Customer Service

May 16 @ 9:30 am - 12:30 pm

Event details

This workshop aims to help you deliver a competitive and profitable service through recognising the importance of customer service in attracting and retaining customers.

In this workshop you will:

  • appraise the role of customer service in yielding competitive advantage
  • improve your own customer service
  • understand the role of technology in managing and delivering customer service
  • understand the role of social media in managing reputation
  • share models of best practice in delivering customer service
  • consider an action plan for the integration of a customer focussed culture
  • learn about legislation, standards and codes of practice that affect the delivery of products and services

By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.

 

Click here to book your place

Details

Date:
May 16
Time:
9:30 am - 12:30 pm
Event Category:
Website:
https://www.bgateway.com/events/12485/profitable-customer-service

Venue

InCube
27 High Street
Paisley, Renfrewshire PA1 2AF United Kingdom
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