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Profitable Customer Service
November 28 @ 5:30 pm - 8:30 pm
What to expect from this event
In this workshop you will:
Appraise the role of customer service in yielding competitive advantage
Improve your own customer service
Understand the role of technology in managing and delivering customer service
Understand the role of social media in managing reputation
Share models of best practice in delivering customer service
Consider an action plan for the integration of a customer focussed culture
Learn about legislation, standards and codes of practice that affect the delivery of products and services
By the end of the workshop you will have the skills and knowledge necessary to implement a customer focussed culture and cycle of continuous improvement.